Abstract Introduction: Due to quality problems, bulk returns, rising costs, and decreased customer satisfaction will eventually lead to the loss of the market, which will lead to the company's survival crisis. This is not an alarmist, this is the lesson of many corporate blood. Review the various companies that have produced quality management...
Guide: Due to quality problems, bulk returns, rising costs, and decreased customer satisfaction will eventually lead to the loss of the market, which in turn will lead to the company's survival crisis. This is not an alarmist, this is the lesson of many corporate blood. Looking back at the various problems that many companies have in quality management, it can be found that we have several misunderstandings about quality management:
The first misunderstanding: the factory products do not match the company quality standards
Enterprises often fail to comply with the quality requirements of the company due to various reasons. For example, due to poor management of the procurement system, the raw materials of the same product type will eventually lead to different product quality or performance. The production process requirements are not consistent, and the production plants (or workshops) are not coordinated. The resulting product process results vary greatly. If the production plan is not careful or the delivery delay is caused by the procurement delay, the quality is lowered for the goods. At the request, some products with defects are finally shipped normally, although the company has persuaded the customer to accept these products that do not meet the quality standards through the goods department (marketing department), and it does ensure that those small defects will not affect the shape of the products. , functionality and applicability, but companies may not realize that this situation represents a lack of control over the quality of our products. You may feel that there is nothing wrong with this because we have many objective reasons. However, our customers will not accept these compelling reasons. If the quality of our products is not guaranteed, they will be abandoned by consumers at any time!
If this kind of inconsistent quality is taken as a matter of course, it will inevitably lead to a series of problems.
The second misunderstanding: the definition of the assessment criteria or quality of the work is not effectively set, causing the employees to
In the company, the quality standards seem to have a tendency based on the current situation. For example, when the product has 3% of defective products, the quality standard is set as “standard defect rate 3%â€. Such quality standards seem to be precise and scientific, but they have already shown the company's weakness in manufacturing capabilities.
When employees find that they fail to meet the progress or fail to control the material consumption effectively, they will naturally develop the concept of “progress priority, cost second, quality thirdâ€.
“Qualification rate†is a term commonly used in the production process. When everyone agrees that errors cannot be avoided during the operation, the next step is to formulate a number that allows errors. When the eligibility is predetermined to be 95%, it means that 5% of the error is allowed to exist.
As a result, employees are often rewarded by the company for making up for mistakes. The company's internal documents are also proud to report how employees carry forward the spirit of “dedication†and strive to meet the quality requirements of customers. But we have overlooked a problem: if you do the right thing at the beginning, then the so-called "exhaustion" is simply unnecessary.
Surprisingly, managers are completely unaware of how much of the company's resources are wasted by these return and redo jobs.
The third misunderstanding: quality has economic costs
Quality is free and can generate revenue.
It is estimated that about 10% of the company's current profits are spent on the inspection and handling of defective products. Although the amount of these expenses is not very accurate, the huge waste is indeed based on facts. If you take precautionary measures to prevent mistakes, you can save a lot of money by spending a small amount of money to educate employees and adjust work procedures.
The fourth misunderstanding: quality problems are caused by people who actually work online.
Many executives complain that employees are of low quality, low morale, and poor quality work. In fact, the management is the biggest cause of poor quality. The performance of employees on the first line is easy to be mistaken, but their every move is deeply influenced by the plans and actions of the upper managers.
The fifth misunderstanding: Quality is what the quality control department should do.
Unfortunately, many quality control system colleagues also believe that the quality of the company is responsible. For example, after the product is returned to the factory, people usually do not investigate the problems of the production and R&D departments, but they believe that this is the fault of the quality control department.
The production department plausibly believes that it produces so many things every day, of course, there will be defective products, which can be described as deeply rooted in people's hearts. In fact, the work of the Quality Control Department is to use all feasible methods to test and evaluate the work of each department as accurately and accurately as possible. They encourage everyone and cultivate a positive attitude of “improving quality as their responsibilityâ€. Arrange appropriate education and training programs, but they can't do what they should do for other departments.
The biggest problem with the company in terms of quality is that management is not willing to face the root of the problem.
The management generally uses the method of “headache, pain and pain†to deal with the problem. In fact, it is like squeezing a balloon. It is flat here and the other side is bulging. This is undoubtedly the biggest obstacle to the company's progress.
We often go to problems, and even when financial difficulties arise, the seriousness of the matter will be exposed. For the company, it is not until the market is affected, and the error is discovered when the profit disappears.
In summary, the company (factory) must effectively achieve the goal of quality management, and must start with the highest management level, because the highest management level is the soul of the company (factory), setting goals for the company (factory) and promoting subordinates. carry out. Only senior management affirms the value of quality management, takes the lead in active participation and commitment, and organizes professional management departments to implement quality control programs drastically, rewarding accomplished personnel, and continuously implementing and improving to face unpredictable changes. The external environment so that quality management can be truly implemented rather than in a form.
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