Furniture consumption guide counts six sins in the industry

Who buys furniture is reliable? In 2010, the Shenzhen Consumer Council had 119 complaints and consultations related to furniture, a year-on-year increase of 12%. The day before yesterday, the Consumer Council of Shenzhen City issued a consumer guide to furniture products. It counted six crimes in the industry-the concept of stealing solid wood furniture, stealing beams and columns of panel furniture, lying about imported products, overdue furniture compliance reports, abuse of environmental protection concepts, leather sofa Full leather, etc.

The Municipal Consumer Council revealed that in 2009, Beijing launched a format contract for the furniture industry in response to hot spots of complaints. However, a reporter from Nandu visited Shenzhen and found that this act of rights protection did not follow suit in Shenzhen.

Beijing launches format contract

"Because there is no uniform and standardized sales contract in the market, the after-sales service of furniture commodities is prone to blame and blame. This has become the focus of complaints in the furniture industry for a period of time." Minister Liu of the Complaint Department of the Municipal Consumer Council revealed that in fact In 2009, Beijing has launched a format contract for the furniture industry in response to hotspots of complaints, clearly labeling the furniture of the past and present, the ins and outs of the furniture, to a considerable extent, avoiding the merchant ’s word games and providing consumers with double insurance rights. However, reporters from Nandu visited Shenzhen and found that this act of rights protection did not follow suit.

It is understood that the furniture format contract in Beijing in 2009 clearly marked "main materials / fabrics", "auxiliary materials / hardware" and "sapwood conditions", etc., which strengthened the detailed differentiation of furniture materials and required merchants to fill in the rules. Avoid stealing concepts. In the "Basic Situation of Furniture", a column of "Place of Origin" has also been added, including the place where materials are imported and the place where production and processing must be made clear. At the same time, the contract limits the testing agency to "a furniture testing agency approved by the state". For the tested furniture that does not meet the national standards, the contract gives consumers the right to request unconditional returns. In addition, consumers also have the right to request furniture companies to compensate for the corresponding testing fees, transportation costs, lost time and other losses.

Furniture sales contract, Shenzhen store is hard to find

Furniture sales contracts are difficult to find in Shenzhen furniture stores. Yesterday, Nandu reporters visited stores such as IKEA, Jinhaima, Hundred Years, Red Star Macalline, and Bianju, and found that there were no furniture sales contracts. Stores usually only provide sales receipts and invoices, which are guaranteed by invoices.

IKEA staff told Nandu reporter that with the invoice, IKEA can provide warranty for customers in accordance with the "Shanghai Furniture Industry Three Guarantees Rules". B & Q is that customers can guarantee the furniture based on the red couplet of the sales slip. Nandu reporters saw that only the name of the furniture was on the sales slip, and there was no detailed information about the place of origin and specifications. The staff said that the store is a retail store and does not provide sales contracts. Furniture sales contracts can be provided by manufacturers, but almost no customers request sales contracts. An industry source said that Shenzhen's large furniture stores basically did not provide customers with detailed sales contracts. Trademarks, places of origin, materials, etc. will not be marked.

Mr. Wu, the person in charge of the Market Regulation Department of the Municipal Market Supervision Administration, said that Shenzhen does not intend to follow Beijing's example and launch furniture format contracts. "Although Beijing has launched, it does not mean that the effect is good, and it also needs a unified deployment," but he also said that although it has not been launched, it does not exclude consumers from using it independently, such as downloading templates from the Internet and contacting merchants before buying. Sign the corresponding terms.

Six sins in the furniture industry:

The concept of stealing solid wood furniture

Solid wood materials currently do not have a standardized definition in the industry. A class of imitation solid wood furniture is a mixture of solid wood and artificial board. Individual furniture dealers refer to solid wood composite furniture, or even furniture with a layer of solid wood skin, called solid wood.

Plate furniture veneer stealing beams and changing columns

At present, the veneer of panel furniture sold in the market is difficult to see the difference in gloss and feel. Individual merchants use stickers, paint and other fake veneer to make the difference.

Domestically posing as imported

Imported furniture is probably made in China, not real imported materials.

Furniture Qualification Report Overdue

The product qualification report has expired but it is still displayed to consumers. The expired qualification report is no longer valid.

Leather sofa is not full leather

Many sofas claiming to be full leather often use not pure leather on the back, sides and other unobtrusive parts, but materials that are re-extruded with broken leather.

Environmental protection concept is abused

A small number of distributors used the concept of green environmental protection when selling furniture, but the products were not certified.

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