During "Double Eleven," many "shopping addicts" went wild, even purchasing big-ticket items like sofas, coffee tables, and cabinets online from Taobao. After over two weeks, the purchases finally arrived, but instead of being satisfied, these shoppers were left feeling shocked, frustrated, and disappointed. The delivered goods often turned out to be mismatched models, with sofas having color discrepancies or coffee table glasses scratched. In reality, online shopping isn't all that different from buying in stores. As long as you know the tricks, you can avoid most issues.
High business ratings aren't always reliable? Online shopping expert: Liu Xin
Online shopping experience: five years
Liu Xin isn't a fan of going out shopping; he prefers the convenience of online shopping. After carefully researching various options, he finally settled on a sofa that matched his preferences in terms of design, color, and style, regardless of the brand. The seller had an impressive reputation and offered a significantly lower price than what was available in physical stores. So, Liu Xin placed an order well ahead of "Double Eleven" and paid upfront. However, when the item arrived recently, it wasn't what he expected. The color discrepancy was particularly disappointing.
Tips: Don't blindly trust "high ratings"
Just because a seller has a high rating doesn't mean you can shop with complete confidence. It's important to also check the reviews left by previous buyers. Many negative reviews might be due to competitors trying to sabotage the seller, while overly positive reviews could be from family members or friends promoting the product. To make informed decisions, it's best to read through a variety of reviews, ignoring both overly positive and negative ones, and weigh the overall feedback before making a purchase.
Furniture Damage: Online shopping experience of Zhou Yile
Online shopping experience: two years
If you receive damaged furniture, such as a scratched coffee table glass or a chipped table corner, and try to hold the delivery company accountable, they might pass the buck to the online retailer. Then, if you turn to the online customer service, they'll likely point the finger back at the delivery service. This leaves customers stuck in the middle, unable to resolve the issue or claim compensation.
Tips: Don't let unresolved problems slide
I reached out to the online customer service regarding this issue, and they mentioned that since the packaging was already opened, it was no longer considered a quality issue, so the seller wasn't responsible. However, if the damage was clearly visible upon opening the package, the buyer could file a complaint against the courier. Zhou Xiaole suggested that after receiving your package, you should keep the delivery receipt and request an immediate inspection. If there is any damage, and the courier is uncooperative, you can easily escalate the matter by calling the relevant authorities. Having the delivery receipt in hand makes it much easier to hold someone accountable.
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